The Element man wants you to be happy with your element and the following text is from our Terms & Conditions.>

Cancellation:

Orders can be cancelled up to 7 working days from the receipt of the ordered goods. All cancellations must be made in writing, either via post, fax, or email.

You are responsible for the safe return of any unwanted item(s). Your payment will be refunded once we receive the returned goods, which must be unused and in re-saleable condition.

In the event of the cancellation of any special order, you will be subject to a cancellation charge which will not exceed 50% of the value of the order. This charge will apply even if the order has not yet been dispatched.

Cost of delivery is not refundable. Where there is no separate delivery charge, you will be charged solely for the cost of the packing materials and the cost of delivering the item to you.

Incorrect Goods:

Please be aware that all items on The Element Man website are subject to design and specification changes by the manufacturer. In view of this, the item supplied may not be an exact match for the original, but has been deemed, by the manufacturer, to be a suitable alternative.

If you do receive incorrect goods from The Element Man, please contact us immediately at 0121-382-2305 (+44-121-382-2305) so that we can arrange for delivery of the correct goods as soon as possible. In this case we will provide a post paid return pack for you to return the incorrect goods. Alternatively, you can cancel your order and we will refund your payment on receipt of the returned goods.

Damaged Goods:

If goods arrive in a damaged state you must inform the Element Man within 7 days at 0121-382-2305 (+44-121-382-2305).

We will replace the goods free of charge or refund any money that you have paid for those goods. If you do not notify us within 7 days of delivery, The Element Man cannot accept responsibility for goods stated to be damaged upon delivery

Guarantee:

All parts are covered by a six month guarantee against faulty materials or workmanship. In the unlikely event of the item(s) failing please contact us by email at elementman@btconnect.com or by calling 0121-382-2305 (+44-121-382-2305) to confirm the fault and, if necessary to make arrangements for the return to the faulty item(s) for testing and repair, or replacement. You are responsible for the safe return of the goods.