0121 382 2305CONTACT US
0item(s)

You have no items in your shopping cart.

Product was successfully added to your shopping cart.

Privacy Policy

Introduction

This notice sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your sensitive information and how we will deal with it. For the purposes of the Data Protection Act (‘the DPA’) and the EU General Data Protection Regulation (‘the GDPR’), sensitive information includes what is defined as your ‘personal data’.

By visiting https://www.elementman.co.uk (the ‘Website’) you accept and consent to the practices described in this Privacy Notice.

In this Privacy Notice, we seek to abide by the letter and spirit of the guidelines laid out by the UK Information Commissioner’s Office in the document ‘Privacy Notices, Transparency and Control’.

Who We Are

More formally, we are The Element Man LTD. We are a company registered in England and Wales with Company number 05878310 and our registered office is at 88 Hill Village Road, Four Oaks, Sutton Coldfield, West Midland, B75 5BE.

For the purposes of the DPA and in-line with the GDPR, The Element Man Liited is the Data Controller. 

We are registered with the Information Commissioner’s Office under registration number – A8317158.

If you have any concerns about the way we use your information or any questions about this Privacy Notice, please let us know.  We can be contacted via email at support@elementman.co.uk, or you can write to us at the address above.

What we do with your information

We will use your information to deliver:

  • our newsletter to you and to send you information about the products that we offer and other related topics; and
  • our vast range of products to your doorstep.

 

We compile statistics about user trends on our Website, which are used by third party organisations to understand how users interact with businesses, brands and one another online and to advise about these things. These statistics are drawn from a dataset which does not contain any information from which you can be identified.

Information we collect from you

We will collect and process the following information about you:

Information you give us - this is information about you that you give us by filling in forms on our Website or by corresponding with us by phone, email or otherwise. It includes information you provide when you request to make a purchase through our Website.  We only request from you the minimum data required for you to use our service or to purchase a product. The information we require from you to sign up to our mailing list will include your email address.  If you make a purchase from us we will require your first name, last name, email address, postal address, city, postcode, country and telephone number.

Information we collect about you Whenever you visit our Website we will automatically collect the following information:

technical information - including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

information about your visit - this includes the full Uniform Resource Locators (URL), clickstream to, through and from our Website (including date and time), pages you have visited, page response times, download errors, length of visits to certain page and page interaction information (such as scrolling, clicks, and mouse-overs).

Information we receive from other sources - This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this Website. We will also have told you for what purpose we will share and combine your data. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

Where we hold and what we do with your information

The information and content held on our Website is deployed geographically to maximise user experience. All information that could identify individuals within the European Union is stored exclusively within the European Union.  We will never share your user information with third parties for promotional purposes.

We work with a number of trusted suppliers to deliver our products to you and you can read more about our suppliers by in the section below. We will only share your data through these suppliers where it is essential for us to do so to deliver our products and services.

We work with:

Magento – for our e-commerce system and you can visit their website and policies here;

Mail Chimp – to deliver our newsletter to you and their website can be found here;

Freshdesk – for our online customer service requests and their website is here;

Zopim – to forward any customer service requests when we’re not online and their website is here;

Royal Mail and Interparcel – who deliver our products to you and policies are here and here; and

dx3webs – who host our website and store our data and more info can be found on them here.

The Blog House LTD – who manage our website at dx3webs.com and other aspects of our online operations. More info can be found on them here.

What we do to ensure the security of your personal information

We take the security of your personal data very seriously. Our approach to information security is constantly evolving and continually reviewed.

We have adopted industry best practices from both technological and business process perspectives in order to make the security of your data a key part of the way we do business.

We have policies and practices in place that not only ensure our compliance under the DPA but also the GDPR, including training and adequate procedures put in place for any staff that handle or have access to sensitive information.

Your rights regarding your personal information

We may contact you via email with updates about the services that we offer or any changes that we have made to our Website.

You can opt in or out at any time by clicking the ‘Unsubscribe’ link in our emails.

Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates (including, but not limited to, websites on which our service may be advertised). If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy policies and that we are not responsible or liable for these policies or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any personal data to these websites or use these services.

Access to Information

You have the right to find out about what information we hold about you. You can exercise that right by contacting us and we will send you any request for information in a suitable electronic form within 20 working days.  To make a request for information please contact support@elementman.co.uk and a member of our team will be in touch.

If your personal data is incorrect then you have the right to rectify this information and ensure that it is accurate and up to date. If your data is incorrect then please contact us at the email address above and a member of the team will rectify this on your behalf.

You have the right ‘to be forgotten’ and to have your personal identifiable information permanently deleted from our systems. Again, if you would like to exercise this right then please contact us at support@elementman.co.uk.

There will be no charge made for reasonable electronic access to your information, your right to rectification or for your right to be forgotten from our systems.

How long we hold your information for

At Cookerhood Filter we have procedures in place to regularly review what personal data we hold.  If you have not accessed our services for an extended period then we will delete your personal data from our systems, but will send you an email first informing you of our intention to do so.  Of course, you have the right to forgotten at any point and can find out more about this in the ‘Access to Information’ section above.

Changes to this Privacy Notice

Any changes we may make to our Privacy Notice in the future will be posted on this page. If you register to have a customer account with us these new terms may be displayed on-screen and you will be required to read and accept them to continue your use of our services.

Our Cookie Policy

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our site.  By continuing to browse the Website, you agree and consent to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

As part of our overall approach to privacy and transparency, this section describes what cookies are in the context of our web and mobile interfaces, and what their use means to you. At the end, we've included some links to help you research cookies and their impact, and how you can use your web browser to control the way it manages cookies.

We use the following types of cookies:

  • Strictly necessary cookies - these are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website, use a shopping cart or make use of e-payment system. 
  • Analytical/performance cookies - these allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily. 
  • Functionality cookies - these are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies - these cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose but this will be contain no information capable of identifying you personally.

 

You can find more information about the individual cookies we use and the purposes for which we use below:

Google Analytics and Google AdWords

We use Google Analytics to understand general trends about our content and traffic sources; for example, where users come from, which pages are most popular, which sites provide most traffic, how our marketing efforts impact the amount of visits we receive.

Google's statement about privacy can be found here.

Facebook Share and Facebook Pixel

We use a Facebook button to allow you to share our platform with your friends and other Facebook users.

We use Facebook Pixel to deliver targeted ad campaigns for our products.  You can view more about how Facebook Pixel works here.

Facebook's statement about privacy relating their Connect feature is here and also here.

Consent

In line with the latest advice from the Information Commissioner’s Office, we interpret your continued use of our platform as consent for us to use cookies to capture information about how you interact with our services, and those of other services we use.  If you’d like to manage your use of cookies then you can find out how to do so by using the link here, but please note this may affect the functionality of Website.

More information about cookies

Still don’t know what cookies are?  Then why not follow the link conveniently located here which provides more information about what they are and how they work.

Contact the Information Commissioner if there is a problem

If you consider we have not addressed your problem, you can contact the UK Information Commissioner’s Office for assistance. Further information can be found via https://ico.org.uk/for-the-public/raising-concerns/.

Last updated: 21/05/2018