All Sales on this website are governed by UK law:
When ordering goods or services through this website, you are entering into a legally binding contract with The Element Man LTD.
This contract between us shall be governed by the laws of England and Wales and any dispute will be resolved exclusively in the courts of England and Wales
All parts supplied by The Element Man LTD must be fitted be a competent and able person appliance disconnected from the mains supply.
Ordering and Payment:
Goods are subject to availability. If, for any reason, we do not supply any goods, you will not be charged for those goods and we will refund any money that you have paid for them Payment must be made at the time of order. Your order will only be processed once The Element Man LTD has received payment in full. The Element Man LTD accepts Visa, Mastercard, Delta, Switch, Cheques, Money Orders and Postal orders. Cheques will only be accepted with a valid cheque guarantee card.
We do not store credit card details nor do we share customer details with any 3rd parties.
All accepted orders for items in stock, made before 4 p.m. (GMT) are dispatched immediately for standard Royal Mail 48 delivery to arrive with you between 1 - 3 days. Delivery start at £2.95, Guaranteed next day delivery depending on what you choose during the checkout process. You are responsible for supplying your correct delivery address. Incorrectly addressed parcels, at best, will be delayed by the carrier until they have manually confirmed the delivery details. The accuracy of an address can be verified by using the Royal Mail Post Code Finder (here). We can not accept responsibility for delayed parcels, or for parcels that have been delivered to an incorrectly supplied address. Should delivery be delayed by more than 21 days, you have the right to contact us via our contact page here, or by phoning 0121 382 2305 and refuse to accept the goods. The Element Man LTD will refund any money paid by you for these goods.
Returns and replacement items
We accept returns up to 14 days after delivery.
Please return your goods via our online returns system here: https://www.elementman.co.uk/returns/guest/new/
Commercial Elements and Business Users
All catering and commercial elements have a 20 percent restocking charge.
Please be aware that all items on the elementman.co.uk website are subject to design and specification changes by the manufacturer. In view of this, the item supplied may not be an exact match for the original, but has been deemed, to be a suitable alternative. If you do receive incorrect goods from The Element Man LTD please contact us immediately at 0121 382 2305 so that we can arrange for delivery of the correct goods as soon as possible. Alternatively, you can cancel your order and we will refund your payment on receipt of the returned goods.
If goods arrive in a damaged state you must inform The Element Man LTD within 7 days via our contact page here We will replace the goods free of charge or refund any money that you have paid for those goods. If you do not notify us within 7 days of delivery, The Element Man LTD cannot accept responsibility for goods stated to be damaged upon delivery
All goods supplied by The Element Man LTD must be fitted by a competent person, whilst the appliance is disconnected from the mains supply. The Element Man LTD cannot accept responsibility for any goods that have been damaged during fitting. Goods that show signs of having been fitted will not be accepted for refund. All prices are subject to change without notice. The Element Man LTD does not accept responsibility for loss or damages caused by delays in delivery, incorrect fitting, modification, accident, neglect, misuse or abuse. Always obtain a certificate of posting when returning goods by mail. The Element Man LTD can not accept responsibility for items for returned goods that are lost in transit. The Element Man LTD will not accept any parcel that is sent without the correct postage. All such parcels will be treated as undeliverable by the carrier. All Manufacturers part numbers, model numbers and information used on this website is for reference purposes only. These Terms and Conditions are subject to change without notice to you.
Telephone: 0121 382 2305
Contact Form (click to view)
Orders can be cancelled up to 7 working days from the receipt of the ordered goods. All cancellations must be made in writing, either via post, or email. You are responsible for the safe return of any unwanted item(s). Your payment will be refunded once we receive the returned goods, which must be unused and in re-saleable condition. In the event of the cancellation of any special order, you will be subject to a cancellation charge which will not exceed 50% of the value of the order. This charge will apply even if the order has not yet been dispatched. Cost of delivery is not refundable.
www.elementman.co.uk is a small family run business established in 2006 and our full company details are below:
The Element Man LTD
155 SOUTH ROAD
Please DON'T send returned orders to the below address as we won't recieve your goods.
The Element Man LTD
88 HILL VILLAGE ROAD
VAT No: 850088529 Company No. 05878310